Locations, Times and Cost

The Middle East

United Arab Emirates

Orders within the UAE cost 30AED

All orders within the UAE are delivered within 1 – 3 days.

Saudi Arabia

Orders to Saudi Arabia cost 75AED up to 5.0kg, plus taxes.

Orders to Saudi Arabia are delivered by DHL within 3-5 days

Kuwait

Orders to Kuwait cost 75AED up to 5.0kg, plus taxes.

Orders to Kuwait are delivered by DHL within 3-5 days

Qatar

Orders to Qatar cost 75AED up to 5.0kg, plus taxes.

Orders to Qatar are delivered by DHL within 3-5 days

Bahrain

Orders to Bahrain cost 75AED up to 5.0kg, plus taxes.

Orders to Bahrain are delivered by DHL within 3-5 days

Oman

Orders to Oman cost 75AED up to 5.0kg, plus taxes.

Orders to Oman are delivered by DHL within 3-5 days

Egypt

Orders to Egypt cost 75AED up to 5.0kg, plus taxes.

Orders to Egypt are delivered by DHL within 3-5 days

Lebanon

Orders to Lebanon cost 75AED up to 5.0kg, plus taxes.

Orders to Lebanon are delivered by DHL within 3-5 days

Syria

Orders to Syria cost on average 140AED, up to 5.0kg, plus taxes.

Orders to Syria are delivered by DHL within 4-6 days

Jordan

Orders to Jordan cost 75AED up to 5.0kg, plus taxes.

Orders to Jordan are delivered by DHL within 3-5 days

Iraq

Orders to Iraq cost 75AED up to 5.0kg, plus taxes.

Orders to Iraq are delivered by DHL within 3-5 days

Yemen

Orders to Yemen cost on average 140AED, up to 5.0kg, plus taxes.

Orders to Yemen are delivered by DHL within 4-6 days

Libya

Orders to Libya cost on average 140AED, up to 5.0kg, plus taxes.

Orders to Libya are delivered by DHL within 4-6 days

Europe

Orders to Europe cost on average 87AED up to 5.0kg, plus taxes.

Orders to Europe are delivered by DHL within 2-4 days.

Australia

Orders to Australia cost on average 87AED, up to 5.0kg, plus taxes.

Orders to Australia are delivered by DHL within 3-4 days

North America

Orders to North America cost on average 140AED, up to 5.0kg, plus taxes.

Orders to North America are delivered by DHL within 4-6 days

South America

Orders to North America cost on average 140AED, up to 5.0kg, plus taxes.

Orders to North America are delivered by DHL within 4-6 days

Asia

Orders to Asia cost on average 140AED, up to 5.0kg, plus taxes.

Orders to Asia are delivered by DHL within 2-4 days

Africa

Orders to Asia cost on average 140AED, up to 5.0kg, plus taxes.

Orders to Asia are delivered by DHL within 2-4 days

Delivery terms & conditions

If there are delays in the delivery caused by the supplier, the carrier or any other third party, contact our Customer Service Team and we will assist you. If there is a substantial delay you may end the contract and ask for refund.

We deliver to the countries listed on the Online Store, subject to our absolute discretion, (“International Delivery Destinations”). However there are restrictions on some goods for certain International Delivery Destinations, so please review the information on the Online Store carefully before ordering goods. 

If you order goods from the Online Store for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges, and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

www.ixoraworld.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Due to the current situation of the COVID-19 outbreak, your order may take longer to get delivered. We are closely monitoring the situation and we will keep you updated. 

FREE Home delivery in the UAE for orders above AED200

FREE Worldwide shipping for orders above AED500

Items not received

If you have not received your order, please contact our Customer Service team and have your receipt and order number ready with you. We will ensure to investigate the cause immediately.  

Returns

In case of receipt of damaged, defective or not as ordered items, please report the same immediately to our Customer Service Team on the day of delivery. We are happy to offer a refund in Store Credit or exchange on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened and unused condition. Sale items purchased online cannot be returned or exchanged.

Cancellation Policy

In addition to our returns policy you have the legal right to cancel your order if your order has not yet been processed, you may cancel your order by logging into my account. If your order has been processed and handed over for dispatch your order falls under the returns policy stated above. Please see the cancellation right section in our terms and conditions.