Welcome to IXORA's Shipping Policy and Refunds page. At
IXORA, we strive to provide you with a seamless shopping experience, delivering
our luxury products to customers worldwide. Please review the following information
carefully before placing your order.
Delivery Locations and Times
We offer delivery to a wide range of destinations worldwide,
including the Middle East, Europe, Australia, North America, South America,
Asia, and Africa. If you experience any delays in delivery caused by suppliers,
carriers, or other third parties, please contact our Customer Service Team for
assistance. In the event of a substantial delay, you may choose to end the
contract and request a refund.
International Delivery Destinations
For orders delivered to International Delivery Destinations,
please be aware that import duties and taxes may apply upon delivery. These
charges are beyond our control and are your responsibility. We recommend
contacting your local customs office for more information before placing your
order.
Restrictions
Please note that there may be restrictions on certain goods
for specific International Delivery Destinations. We advise reviewing the
information on our Online Store carefully before placing an order.
Shipping Offers
We offer FREE home delivery in the UAE for orders above AED
200. For international orders, we provide FREE worldwide shipping for orders
above AED 500.
Items Not Received
If you have not received your order, please contact our
Customer Service team with your receipt and order number. We will investigate
the cause and resolve the issue promptly.
Returns Policy
In the event of receiving damaged, defective, or incorrect
items, please report the issue to our Customer Service Team on the day of
delivery. We are pleased to offer a refund in Store Credit or an exchange for
all goods returned within seven days of receipt, provided they are in their
original, unopened, and unused condition. Please note that sale items purchased
online cannot be returned or exchanged.
Cancellation Policy
You have the legal right to cancel your order if it has not
yet been processed. You may do so by logging into your account. If your order
has been processed and dispatched, it falls under our returns policy. Please
refer to the cancellation right section in our terms and conditions for more
information.
Thank you for choosing IXORA. If you have any questions or
require further assistance, please do not hesitate to contact us.